Frequently Asked Q & A


FAQ & ANSWERS

How to place an order?
First please let us know what product do you need, then tell us the model number, you can contact us by the contact form or send us email. After confirm the specification of the items you need, the PI will be sent. Once you done the payment, we will arrange shipping the goods.
Can you make the lights based on customers' design?
Yes, we welcome OEM and ODM service,we have professional engineer to design and produce according to your requirements.
What payment term do your side accept?
We accept T/T and Western Union for the payment term. With 30% as deposit, and the balance 70% must be paid before shipment.
How many days can I received my goods?
Generally sample order can be ready 3-5 days, and bulk order is about 10-15 days according to quantity.
Do you provide any warranty?
We offer 2 or 5 years warranty for our products, and Warranty Letter can be sent as a promise.
Who should I contact if I have any query?
You can contact the sales team in principle, at the same time, you can also call the us on Tel: +86 13509810620 or mail CC to info@weluxlighting.net